Your Booking

Bookings are subject to these terms and conditions. Information given in the initial registration form will be used for all subsequent bookings unless we are notified otherwise.

No employer/employee relationship is implied or established with this contract.

Your cat/pet(s) will be cared for in your home on the agreed days. The maximum length of an appointment is 30 minutes during which we will feed and fuss your cat/pet(s) and clean their pets litter trays.

We will require keys. They will only be used to access your house to care for your cat/pet(s). At all other times they are kept in a safe place and will be returned to you on demand.

All cats/pets must have up to date inoculations and be parasite free.  You must inform us of any medical conditions.

We reserve the right to refuse service for any reason without explanation.

Emergencies

In the event of an emergency, we will notify you or your emergency contact as soon as possible. Your emergency contact is a person who can make a decision concerning your pet and property in your absence. This could mean a decision regarding medical treatment such as emergency or euthanasia. If you cannot be reached, you authorise us to take any action necessary, including medical or veterinary treatment, to protect ourselves, your cat/pet(s) and other individuals.

Liability

We will care for your animal as you would, and whilst we will make every effort to ensure your cat/pet is well looked after in your absence, we cannot be held liable for any loss, injury or death of your cat whilst in our care.

We will maintain liability insurance at all times. Proof of such insurance is available for you to inspect at all times.

You are fully liable for any damages, loss, or injury caused by your cat/pet(s) whilst in our care.

Fees & Cancellation Policy

Fees must be paid in advance. Additional charges apply to bank holidays.  A deposit is required to secure a booking. We accept cash, bank transfer and PayPal. We reserve the right to charge cancellation fees of 50% of booking if cancelled less than 48 hours before the first appointment. No cancellation fee will be charged if cancelled prior to this.

Agreement

• You give us permission to act as the guardian of your cat/pet(s).
• You give us permission to take any action suitable in order to keep your cat/pet(s) in good health.
• You give us permission to administer the stated medication for the duration of your absence.
• You agree that we will have no liability if a third-party shares access to my property or cat/pet(s) whilst you are away (for example, painters, cleaners, builders, neighbours, friends, family).
• You agree that we cannot be held liable for the loss of your cat/pet(s) if they have access to an unlocked cat flap.
• You agree that any photos or videos of your cat/pet(s) may be used on our website and social media without your prior approval. All photos and videos remain the pet sitter’s property.

Although it is safer to keep cat/pet(s) indoors during their owner’s absence, we appreciate that it is not for everyone. In the event your pet goes missing, we will continue to provide care visits for your cat/pet(s) until your return. We will notify your Emergency Contact, your vet and the relevant authorities that your pet is missing from home.